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Solution Center Specialist I
Location:
Łódź
Description:
Solution Center Specialist I Lodz – Poland Ensures day to day tasks are resolved and partners with team members, team leader and manager on the effective delivery of daily/weekly/monthly tasks. Can see beyond process to identify any other key dependencies that may lead to enhanced customer service for employee inquires. May participate in projects and can also participate in a variety of cyclical events that occur yearly, monthly or quartetly in the Solution Center Process. MAIN RESPONSIBILITIES Proactively responds to customer/employee inquiries leveraging a variety of technology and manual administrative systems, processes and tools. Documents all transactions and consistently follows standards and operating practices for service documentation. During service delivery, is highly engaging, consistently reliable, and achieves employee satisfaction with a high quality level of service and in compliance with Solutions Center in-scope processes and at or above KPIs targets. Correctly addresses escalations by partnering with peers, next level peers, team leaders and team managers. Conducts follow up and service calls to ensure inquiry and service closure Administrates to closure including documentation. Ensures accuracy in documentation, administration and follow through of all employee lifecycle services. Takes partners as needed to ensure questions to process or inquiry are resolved timely. CANDIDATE PROFILE Attention to Detail and engaging in collaborative teams work. Human Resources Degree or equivalent preferred. Experience within HR business function would be an asset. Problem solving skills in both: process complexity and employee relations. Fluent in English. Escalates when questions arise to ensure compliance and quality of service are never compromised #LI-DNI Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies. McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.
Company:
McCormick & Company
Posted:
July 5 on McCormick & Company
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